Hotel Reception / Front Office Management

The Front Office Department is the control center of the hotel, providing 24-hours attention towards the handing and serving of all guests’ requirements and needs. Through it flows communications with every other department; from it come instructions and directions for the care and service of the guest; to it comes changes for final billing and settlement.

Simply, the Front Office Department global role is providing all guest direct needs like accommodation, telephone, cashier …etc., and also to communicate to the guests all other services of other hotel departments.

During this course you will learn the following:

• principles of good service
• standards of personnel
• functions, duties and responsibilities of key positions
• relationship with the external service providers and the agencies
• relationship with another hotel departments