Hotel Food & Beverages

Restaurants, bars and the delivery end of the kitchen. Our department trains everyone from sommeliers to baristas and bartenders to butlers. We have a dedicated F&B course for young students and customized programmes for professionals.

Guest service is the most important part of the food service industry. Many businesses use computers as part of their guest services but in the food service industry the human element is essential and cannot be replaced by machines except for food and drink vending machines. In the food service industry guests want to be treated in the proper manner. They want to be served by people who are interested in them and give good service. The higher the standards of the outlet the more the guests will expect or demand from the style of service and the service staff.

You will know the following:

• service standards
• preparation before, during and after service
• restaurant operating equipment
• sanitation
• serving techniques
• suggestive selling
• types of guests and dealing with every type
• handling of complaints